Personal Care

Tailoring the care to your needs

The care we offer is individually tailored to you and we try to find out your likes, dislikes, and your needs, within the first few days of arrival. From this we develop a personalised care plan, which is disseminated to all staff using a secure cloud based digital care planning system, so that all staff know what they need to do to meet your expectations. The care plan can also be accessed by resident relatives, subject to relevant consents so that everyone knows what is expected.

To make sure that we have got it right, we regularly discuss with you and your family how we can better meet your needs. We listen and learn from you, as to how you want to live your life, and we are eager to help you to achieve your objectives. .

Over time your care needs may change so every month we will discuss this with you and make suggestions as part of your care planreview. The areas of your life you may wish us to consider are;

  • maintaining a safe and happy environment- your room/ your day space/your eating area
  • changing personal care needs and the level of care- help with washing and dressing/bathing/hair/nails when it is needed, whilst not taking away your personal freedoms and choice of how you live your life
  • maintaining a healthy lifestyle- input from GP/community nurses/physiotherapists/dentists
  • maintaining involvement with your friends, family and the wider community
  • social interaction with other residents and staff
  • Activities and interests that you find meaningful. How we can meet your spiritual needs
  • Diet and nutrition- enjoyment of food and drink is vital to your wellbeing

There may be other areas of interest which are not covered in the above list, which you would like us to know about. As you settle into your new life these are added to your care plan, to ensure that your goals and wishes are met and that we are able to continue to meet your needs.

There may be times that we get it wrong, and if so we will always apologise and try to learn from our mistakes. We are always open to suggestions and there is a formal complaints procedure (given to all residents on arrival).

Continuity of care

Continuity of Care is sometimes an area of concern fo people when they first arrive, and as they make this their home. We work with ewo local GP surgeries to ensure that your clinical health needs are met and our fully trained staff are able to assist with medication management and liaise with the surgeries to offer the right care through regular home visits by clinicians to ensure health care needs are met. We also listen to your views on how you wish to be cared for at the end of your life, and we would rather you spend your last days in our care surrounded by family and friends rather than having to move to hospital.

Day and respite care

We offer a limited day care service. This is tailor made to suit the person and is integrated with our residential services and activities. Day care can be a useful service to people who are feeling isolated at home and want to have some company during the week.

Depending on room availability we may be able to offer respite care. This can enable you to rehabilitate after a stay in hospital or give your carers a break to go on holiday. Please phone to check whether a room is available.

To find out more: telephone 01263 733253 or send an email to gary@aylshammanor.co.uk