We encourage training and personal growth
The Home is led by the proprietor, Mr Carl Denis and has been in family ownership since its inception in 1981. The Registered Manager is Mrs Lisa White. Lisa started at The Aylsham Manor when she was 16 as a kitchen assistant some 20 years ago. From first interview she told us that her aim was to manage the Manor and her ambition and enthusiasm has not waivered. She holds an NVQ 4 in Care and a Level 5 Diploma in Leadership and Management. Mrs Howes who is now responsible for audit and training has over 35 years experience in care and was for many years our Registered Manager. She is a qualified NVQ assessor and recently became a Dementia coach/mentor.
Continual training in the Home ensures we develop and maintain good practice, as we strive to improve our service and meet new challenges. Providing personal care to a high standard involves a range of disciplines and the personal development of each member of staff promotes job satisfaction. Over three quarters of the care staff hold a level 2 qualification in Health and Social Care and almost a third to level 3.
Each member of staff has a training record on their file which is reviewed through ongoing supervision and at the annual appraisal. All staff are encouraged to consider their own training and development needs. There is a policy of equality in respect of accessing training and it has been salutary to see staff in their late 50s achieve the NVQ 2 /3.
Two members of staff are dementia care coaches so that all staff, relatives and residents alike can be guided and given an understanding of how this condition affects behaviour. Given the nature of our premises we can accept people with dementia but we are not a specialist dementia care home.
Gold Standard Framework
Our training has led to us achieving the Platinum award under the Gold Standards Framework for End of Life Care in Care Homes in 2017.
Staff regularly help with fund raising activities in their own time for national charities and we regularly raise important sums for the East Anglian Childrens Hospice and Macmillan Nurses. They also assist with outings and shopping trips into town. Our staff pantomime written for the last thirty years by Lynda Howes has delighted and entertained audiences every Christmas.